Frequently Asked Questions

Elderly Care Connect is a platform that connects donors with elderly individuals in need. We work with verified organizations to create profiles for seniors who need financial support for housing, medical care, and other essential needs.

Our platform works in four simple steps: 1) Partner organizations create profiles for elderly individuals in need, 2) Our team verifies and approves these profiles, 3) Donors browse profiles and contribute to specific individuals or our general fund, and 4) 100% of donations go to meeting the elderly individual's specific needs.

Yes, Elderly Care Connect is a registered 501(c)(3) non-profit organization. All donations are tax-deductible to the extent allowed by law.

While our headquarters are in San Francisco, we operate in multiple countries around the world. We partner with local organizations in each region to ensure that support is provided effectively and in accordance with local regulations.

There are several ways to get involved: 1) Volunteer with our partner organizations, 2) Spread awareness about our platform on social media, 3) Refer care organizations to partner with us, or 4) Consider joining our team if there are open positions.

100% of your donation goes directly to supporting the elderly individual you choose, or to our general fund which is distributed based on need. Donations typically cover housing, medical care, food, transportation, and other essential needs.

Yes, all donations to Elderly Care Connect are tax-deductible in the United States. You will receive a receipt for your donation that you can use for tax purposes.

Yes, you can set up a recurring donation on a monthly, quarterly, or yearly basis. Recurring donations provide sustainable support for elderly individuals and help us plan for future needs.

We accept all major credit cards, PayPal, bank transfers, and mobile payment options like Apple Pay and Google Pay. We also accept cryptocurrency donations in select regions.

Yes, you can browse profiles of elderly individuals and donate directly to their specific needs. Alternatively, you can donate to our general fund, which is distributed based on priority needs across all profiles.

Organizations that provide care for elderly individuals can apply to become a partner through our website. We have a verification process to ensure all partners meet our standards for quality care and financial transparency.

Partner organizations gain access to our donor network, receive funding for elderly individuals in their care, get featured on our platform, and benefit from our technological infrastructure for tracking and reporting on care outcomes.

We partner with a variety of organizations including nursing homes, assisted living facilities, home care providers, community centers, religious institutions with elder care programs, and other non-profits focused on elderly care.

We have a thorough verification process that includes reviewing legal documentation, financial records, care standards, and conducting site visits where possible. We also collect feedback from care recipients and their families.

You can create an account by clicking the "Sign Up" button on our homepage. You'll need to provide your name, email address, and create a password. You can also sign up using your Google, Facebook, or Apple account.

Yes, you can make one-time donations without creating an account. However, creating an account allows you to track your donations, set up recurring donations, receive updates on the elderly individuals you've supported, and get tax receipts easily.

You can reset your password by clicking the "Forgot Password" link on the login page. We'll send you an email with instructions to create a new password.

After logging in, you can update your profile information by clicking on your name in the top-right corner and selecting "Profile" or "Settings" from the dropdown menu.

Yes, you can change your currency preference in your account settings. We support multiple currencies to make it easier for donors from different countries to contribute.

We use industry-standard encryption and security measures to protect your personal information. We never share your information with third parties without your consent, except as required by law.

By default, we share only your first name with the elderly recipient. You can choose to remain completely anonymous or share more information in your donation settings.

Yes, you can delete your account at any time through your account settings. Please note that while your personal information will be removed, records of your donations may be retained for tax and accounting purposes.

We take the privacy of elderly individuals very seriously. We use only first names and limited personal details in public profiles. Full information is only available to our team and partner organizations directly involved in their care.

You can contact our support team through the "Contact Us" page on our website, by emailing support@elderlyconnect.org, or by calling our toll-free number at 1-800-ELDERLY (1-800-353-3759).

If you notice any issues with your donation, please contact our support team immediately. We'll investigate the issue and resolve it as quickly as possible.

If you have concerns about an elderly individual or organization on our platform, please use the "Report Concern" button on their profile or contact our support team directly. All reports are handled confidentially and investigated thoroughly.

Yes, our support team can assist in multiple languages including English, Spanish, French, and Mandarin. Please specify your language preference when contacting support.